Employee Self-service
PeopleCare Business Solutions offers a comprehensive portfolio of advanced Automatic Speech Recognition (ASR) solutions for Recruitment and Employee Self-Service in the HR domain. These solutions are path-breaking and a game-changer in the way HR function is managed in an enterprise.
Voice Employee Self-Service (Voice ESS) is an enterprise suite which enables employees to access their personal employment information using a telephone.
Pain areas
- Inefficiency in personal/HR operations (wastage of time and resources)
- Limited visibility of personal information for blue-collared employees or the employees in transit
Solution
Voice ESS enables employees a direct access to their personal information using the telephone. The centralized platform delivers information as well as registers their requirements.
- Leave management
- Grievance
- Idea management
- Get employee contact details
- Access pay and re-imbursement details
Features
- Automates information delivery and requirement registration process via speech over telephone
- Easily navigable voice user interface
- Speech biometrics-based authentication
- Can be interfaced to any existing HRMS suite/ERP system
- Can be accessed from a public telecom network or from an intercom
- Auto redirection of employee requests to authorities concerned via e-mail/SMS
- Web-based control panel
- Support for multiple Indian languages
Benefits
- Improved operational efficiency
- Reduction in time and resource wastage
- Easy accessibility and visibility to information for authorized employees
- Enhanced productivity
- Higher levels of employee morale
Application areas
All industry verticals where HR-employee interaction is difficult or minimal such as manufacturing, logistics, transportation and health care, among others.
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